Important announcement: To customers residing in US and Australia
There is a temporary suspension of airmail service for ordinary small packets to the United States and Australia due to the COVID-19 pandemic.
Order shipped to these respective countries last October 30, 2021 might be delayed. We request your patience as this is something we didn't expect and is also beyond our control.
Here is the link to the official announcement made by Japan Post.
https://www.post.japanpost.jp/int/information/2021/1101_01_en.html
At the moment, we can only ship via surface mail to Australia. Meanwhile, United States residents can opt for surface mail and EMS.
Please be advised that we can't do refunds or item replacements for orders with no tracking numbers.
We're always quick to propose compensation or offer a full refund if the fault is on our side, however, whatever happens during shipment or customs inspection is beyond our control hence why we wouldn't be able to refund or do item replacement.
Your patience and understanding regarding this matter are greatly appreciated.
Thank you and have a wonderful day ahead!
-Kirei Station Manager
Order shipped to these respective countries last October 30, 2021 might be delayed. We request your patience as this is something we didn't expect and is also beyond our control.
Here is the link to the official announcement made by Japan Post.
https://www.post.japanpost.jp/int/information/2021/1101_01_en.html
At the moment, we can only ship via surface mail to Australia. Meanwhile, United States residents can opt for surface mail and EMS.
Please be advised that we can't do refunds or item replacements for orders with no tracking numbers.
We're always quick to propose compensation or offer a full refund if the fault is on our side, however, whatever happens during shipment or customs inspection is beyond our control hence why we wouldn't be able to refund or do item replacement.
Your patience and understanding regarding this matter are greatly appreciated.
Thank you and have a wonderful day ahead!
-Kirei Station Manager